Auto Service - How many car repair places can you go where you don't
worry about being "taken for a ride?" This
family-owned-and-operated company has earned top ratings from AAA for many
years - and when you visit them, you'll see why. You'll be treated
with respect and your repairs will be done for a fair price (much less
than the dealerships).
- Very comprehensive list of products, very competitive prices, responsive
customer service. Keep in mind, however, that for some items, Amazon
is simply the store front for other merchants.
- Want a mouthwatering, mesquite-grilled hamburger fixed just the way you
like it in a rustic atmosphere? IMHO, best burgers on the planet
(and I've been eating Chuckbox burgers since 1977, which means I've been
eating their burgers longer than most of their employees have been alive)!
of Scottsdale - This might come as a surprise, but I've found that unlike other
government agencies, nearly everyone with whom I've dealt in the City
of Scottsdale has been helpful, responsive, and customer-oriented. It's
hard to find the right department from their Web site, but when you do
talk to someone, they'll get you to the right place. And you'll find
yourself talking to PEOPLE, not machines. This is a model for other
Tire - I don't know what else to say. If you don't know what
tire you need, they'll help you select without constantly "up-selling
you." If you DO know what you need, bring in the best price you can find and
they'll usually meet the price and order the tires in. They are
fast, honest, and have that "the customer is always right"
attitude (even when as customers, we are being big fat jerks!).
- This is a well-designed and useful device (it closes your garage door if
you forget). The inventor is smart, pleasant, and responsive - and
does whatever it takes to make sure his customers are delighted!
- How do they do that? Amazing! Fast and consistently relevant
search results! To get even more from Google, check out these
materials which I use in the courses I teach at Scottsdale Community
This local NPR-affiliated radio station, run by the Maricopa Community College District, is
commercial-free, offers GREAT news (not 15 second headlines) on
international, national, and local fronts, has "intelligent
talk" programs midday, very funny shows suitable for the family on
the week-ends, and REAL jazz music week-nights. Give it a try, and
Mortgage - Brian Yampolsky and his staff give customized, personalized
service to those looking for loans for a purchase or refinance. Brian
makes you feel comfortable and confident in a process that can be
otherwise quite intimidating. We ended up with a VERY competitive and
low-cost loan for our most recent home purchase. Orion takes customers by
referral only, so be sure to tell Brian you found out about him here.
Airlines - This is an excellent example of a company that keeps things
simple. They treat their employees with respect, which results in happy
and empowered employees who seem to enjoy working for the company, which
in turn manifests itself in delighted customers. If I have a choice, I'll
fly Southwest every time!
- Another "How do they do that?" amazing internet information
resource. This internet phenomenon relies on the COMMUNITY of
internet users to keep their information tuned, relatively accurate, and
AntOnline.com - They have twice shipped the
wrong product and refused to issue a refund. Good thing I paid with
Visa and the bank came to the rescue!
Arizona Republic - You don't have many
choices if you want a daily paper in the Phoenix metro area, but this
company sets new standards for poor customer service. They have limited
hours for talking to a person. When you DO talk to a person, that person
doesn't seem to care. They usually send you to their website, where you
will go in circles in a fruitless search for pages that actually
accomplish anything, such as changing your subscription, suspending
service, making accounting changes, etc.
Infiniti - Our sales and service
experiences with Pinnacle Infiniti/Nissan, and with Infiniti of
Scottsdale, were consistently expensive, annoying, and aggravating.
The behavior of both sales and service representatives crossed over into the unethical. Thanks to them, the day we sold our Infiniti
was one of the happiest days of our lives.
- maker of Quicken and TurboTax - Intuit sets the standard for
treating their customers abysmally. Quicken products lose their ability to
download transactions from banks after three years - not because
technology changes, but because Intuit intentionally builds in obsolescence to force users
to buy newer products when the old ones are otherwise working just fine.
And TurboTax has moved capabilities that for many years were available in
their low- and medium-priced programs to higher-priced programs, forcing
users to spend more for the same capabilities. And by the way, web- and
email-based customer support from this company is INCOMPETENT and JUST
- Years ago I had AmericaRX.com listed on this hall of shame list, but
when they disappeared from the Web, I removed them from this page. It
turns out that like many bad businesses, they keep re-opening under a
different name - and now they are doing business as mytocstore.com. This
company is unresponsive to phone calls and emails, and they don't confirm
orders, and worst of all, they don't ship your paid-for product or send
the wrong product. STAY AWAY!
Mortgage - Yet another company who gets five stars for infuriating
their customers. If and when you can get through their telephone menu to
speak with a real person, you will have been transferred from department
to department, asked to enter or repeat your social security number,
property address, and zip code several times, and finally end up with
someone who can provide you no useful information whatsoever - only excuses
for why something cannot be done or was not done. Unfortunately mortgages
are often sold or transferred so you might end up with Nationstar not
- I am amazed that these folks remain in business. My efforts to purchase
two pairs of jeans from their internet site resulted in two shipments by Sears (without tracking
numbers and neither of which contained the proper merchandise), several
chats with people who did not appear to understand English, several phone
calls, two trips to the UPS store to return the wrong merchandise, two
charges to my credit which I had to dispute in order to get my money back,
and a message on my phone that the UPS shipment was being held for me at a
FEDEX location (no, really!). In the end, they never delivered the proper
merchandise and I had to dispute the charges with my credit card company
because the refunds for returned merchandise were wrong.
SynLawn - We love their products,
but this company is apparently owned and operated by lawyers. The
contract to install 400 square feet of synthetic turf at our house was eight pages long, and the
contract is all about the company never being liable for anything, and
making the customer liable for everything.